Orders are typically processed the same day the order is received during normal business hours. Orders received after 4:00 p.m. CST U.S. will be processed with the next days orders.
E-mail confirmation will be sent regardless of shipping service selected for your order. Please note that credit card information will not be included in the e-mail confirmation.
If an item is unavailable, you will be notified by telephone or e-mail.
If you need to ship items to more than one address you will need to place separate orders for each item.
PHONE ORDERS ARE WELCOME
If you would prefer to place a phone order, you may call us at (903) 253-8555 between the hours of 10:00 a.m. – 5:00 p.m. CST Monday – Friday.
Sales tax must be calculated at the rate of 8.25% for all orders delivered in Texas. All deliveries outside of Texas will currently not pay sales tax.
Cobb Cycling accepts Visa, MasterCard and PayPal.
Cobb Cycling offers three (3) different shipping services for any order shipped to an address within the USA and one (1) shipping service for all international orders.
SHIPPING SERVICES WITHIN THE USA
Customers placing an order to be shipped to any address within the USA can choose from these three shipping service levels:
- FedEx Ground Service with delivery confirmation means our customer will normally receive their order within 3 – 5 business days from the order date. Exceptions such as bad wheather or strikes must be taken into consideration.
- FedEx 2-Day Service with a delivery time of 2 business days.
- FedEx Overnight Service with an overnight delivery.
FedEx Overnight Service and FedEx 2-Day Service orders typically take 1 business day to process and should arrive within the designated days after your order has been processed.
As Cobb Cycling is based in Texas, orders shipped within the state of Texas mostly experience delivery times of 1 to 2 business days and hence the FedEx Ground Service is recommended.
SHIPPING TO INTERNATIONAL MARKETS
We are committed to a fast and secure shipping method for all customers located outside of the USA.
To guarantee the best shipping time and service levels we only offer FedEx ® Priority International Shipping Service which under normal circumstances will have an order received by the customer in 3 – 6 business days from the order date.
For our international shipments we work with the globally respected shipping company FedEx ® to ensure your order is delivered fast while also being tracked online from door-to-door using the web based FedEx ® Tracking System.
Cobb Cycling will send our customer the FedEx ® Tracking information pertaining your order via email. This FedEx tracking information enables our customers to track their order online every step until receipt.
If you need to return an item to Cobb Cycling, you may do so within 90 days. Please see our Warranty Information for further details on. Shipping and handling fees are non-refundable.
If you have concerns or questions about any aspect of this policy, please let us know at the following address:
2011 Patridge Dr
Tyler, TX 75701